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HELP QUICK LINKS |
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HELP! |
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| There's nothing in my order and I'm sure I ordered stuff. What's wrong? |
A cookie containing nothing but a number is sent to you at the start of your visit to identify you & keep your order on our server. The most common reason why the cart might not work is that your computer's time has been set to the wrong timezone, and the cookie is being rejected because the timestamp it has is too far in the past or future to be correct. Go to Control Panel (Start, Settings, Control Panel), open the Date and Time icon, and make sure your PC is set to the correct timezone for your area of Australia or New Zealand, and is showing the correct current date and time.
You might also not have cookies turned on in your browser. Cookies turned off means we (and many other websites) can't identify you from one page to the next. To enable them for IE4, go to View, Internet options, Advanced, and select Always Accept Cookies next to the yellow triangle. For IE5, go to Tools, Internet options, Security, Custom Level , and select Enable under Cookies. For Netscape 4.x, go to Edit, Preferences, Advanced, Accept All Cookies. If your ISP uses a transparent proxy, they may not be sending you the most recent version of our site, and you should Shift- or Control-Refresh the pages. Go to Tools, Internet options, General, Settings and set it to Every visit to the page. Some cookie blocking applications, like Spysweeper, will prevent ourcookie from being sent or will delete it automatically - turn these off or configure them to accept our site. Also, some firewalls will prevent the cookie from being transmitted back to us, in that case, please contact us by phone or e-mail.
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| How do I navigate the site? |
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Just click on the links in the Navigation box at the top of the page to browse the product types we carry. The Category drop-down bar at the very top of the page contains every single type of product we sell. Once you are in one of our product list pages, just click the product code, picture or description to get a page of information about that product. If you're after a specific product, use the Search Box at the very top right of the page, which looks for the complete words you typed in the description and info pages we use for our products.
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| What do the Stock Status indications to the left of the prices mean? |
In Stock - means we will have this product in stock at one of our warehouses.
1 - 2 days - means we do not have any, but can get it from our supplier.
PreOrder - means that this will be available soon, and we are able to back-order it for you.
Special - means this product has a reduced price or limited availability.
New - means this product is in stock and is a new item in our list.
Member Special - means this item is available at a reduced price to Members (look in Members Only)
Member Freebie - you can have these for free, when shipped with any orders over $50
Out of Stock - means that this product is currently not in stock and has no ETA.
Whilst our website does indicate that a product is/isn't in stock, the sheer volume of products being invoiced daily may result in stock running out before the website updates the in-stock indicator. We recommend that you contact us to confirm availability of any product where you wish to personally collect it from our storefront, or you have an urgent need/time constraint on it's delivery to you.
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| How do I order an item? |
Just click the  button next to the price. Each click will increase the quantity by 1. Or, type in the number you want to buy, and click or press Enter. You need to click or press Enter for each different line item.
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| How do I know what I have ordered so far? |
-> Before you check out:
A running total is displayed on the top-left of each page. You can also click the View Cart button at the top of the product pages to see what you have bought at any time. Your order is stored for up to 30 minutes from the beginning of each visit.
-> After you check out:
The details of your previous orders are available to view by clicking the Members Only button. Just click the View or Edit button to see the list of products in your order.
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| Can I open more than one window at a time from the Navigation box? |
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Sure, our shopping cart software will track your order individually across as many windows
as you like, including search windows. It will store your order for up to 24 hours after it was first created.
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| How do I remove individual items from my order? |
If you can see the line with the item you wish to remove, change the quantity to zero, and
press Enter. If you can't see the line, click the View Cart button, to see a list of what you ordered. To change the quantity of a product, change the number in the quantity box and
click Adjust or press enter.
-> After you check out:
Go to the Members Only button, log in, and press the Edit button for the order you wish to change. Make your changes and press the Update Order button at the bottom of the page to save your changes. If the button to the right of the order says view instead of edit, you will need to contact us by phone or e-mail to make any changes, as we are already working on your order.
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| I want to completely clear my order and start again |
-> Before you check out:
Click the Clear Cart button at the top of any product page. You can also click the Logout button on the bottom of the page,
and this will clear your cart, and close your login at the website, if you have previously logged-in to check an
order or proceed through the checkout. This is useful for preventing other users of your PC from using your login
without your knowledge.
-> After you check out:
Go to the Members Only button, log in, and press the Edit button for the order you wish to change. Press the Cancel Order button if you wish to cancel the entire order.
If the button to the right of the order says view instead of edit, you will need to
contact us by phone or e-mail to make any changes, as we are already working on your order.
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| How do I send the order? |
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Click the Checkout button, then you tell us your details, choose how you want to pay for your goodies, and confirm
your order. Note that you can define your own password so that your details are saved and will be available when you
return again.
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| How can I check on my order? |
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Go to the Members Only button, log in and all your orders are listed with status displayed. Press the Edit button for the order you want to check on - you will find a detailed history of the progress of the order and a chat box that allows you to read comments from our staff and add more of your own.
Just press the Update Order botton to save any changes or comments, and your order is automatically queued for one of our staff to work on. If you want to undo any changes, you can press the Discard Changes button and and changes made up to that point will be undone.
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| Can I change the quantity of any products in an order that's already placed? |
Go to the Members Only button, log in and press the Edit button for the order you want to work with.
You can modify the quantities of products in orders that are have the status Placed, Pending, and Backorder. If the button to the right of the order says View instead of Edit, you will need to contact us by phone or e-mail to make any changes, as we are already working on your order.
Change the number of products ordered in the Quantity box, and press Update Order at the bottom of the page to save your changes. Note that reducing the quantity to 0 will remove that product completely from the order - changing all product quantities to 0 will cancel the order.
If you want to add more products to an existing placed order, pending order, or back order, just browse the site first and add the products to your cart by clicking their Buy buttons, then go into the Members Only area, press the "Edit" button to the right of the order you want to add to and press the Add Cart to this order button. Press the Update Order button to finalise the changes and submit the order for us to work on.
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| Can I cancel an order that's already placed? |
Go to the Members Only button, log in, and press the edit button for the order you wish to change. You can cancel orders that are have the status Placed, Pending and Backorder by pressing the Cancel Order button. If the button to the right of the order says View instead of Edit, you will need to
contact us by phone or e-mail to make any changes, as we are already working on your order.
To cancel the order, edit the order you want to work on, and press the Cancel Order button on the bottom of the page. Note that reducing the
quantities of all products in your order to 0 will also cancel the order.
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| Can I change my email address, delivery address, or password on the site? |
If you want to use a different e-mail address in future, you can change it in the Members Only button - you'll need to log in with your previous address and password.
To change the delivery or payment details for placed or pending orders that are yet to be worked on by us, you can go to the Members Only button, log in, and press the Edit button to right of the order number that you wish to change. Then press the Edit address / payment type button, make your changes, and press the Update details button. You can only modify the address details for orders that are have the status Placed, Pending, and Backorder. If the button to the right of the order says View instead of Edit, you will need to
contact us by phone or e-mail to make any changes, as we are already working on your order.
If you want to change to your default address / payment details for all future orders, go to the Members Only button, log in, and choose the Edit Details option on the left of the screen - you can also just edit the address details next time you are in the checkout with a new order, and the new details will be saved.
To change your password, go to the Members Only button, log in, and choose the Change Password option on the left of the screen. If you have forgotten your password, and can't log in, click the Forgotten your password? link on the front page of the website under the login box, enter the email address that you placed your order under - the password will be e-mailed back to that address.
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VIEW
CLEAR
CHECKOUT
There's nothing in my order and I'm sure I ordered stuff. What's wrong?