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Ordering Terms at Aus PC-Market |
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| Prices |
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All prices shown on this website are in Australian Dollars, and are subject to change without notice, and include the GST as of 1/7/00. We are a Tax Registered Business (ABN 291 4099 9042) and will provide a tax invoice with all goods sold. The shopping cart will display the total (inc GST) price, and you may view the base (ex-GST) price by clicking any product code on the left-hand side. Your order-confirmation e-mail will also show the ex- & inc-GST total, and you will receive a Tax Invoice-compliant invoice from us with your delivery. Freight is included in our prices, however we reserve the right to add freight in unusual circumstances, such as extra large, heavy or difficult items, or shipping to remote areas from our location. Prices change from time to time; we do endeavour to be accurate, and we will contact you if a price has changed significantly from our published price when you place your order - please note that an order is an offer to purchase, and does not constitute a contract until it is fulfilled - E & OE. Please note that, due to the nature of the computer industry, prices on many components are always falling over time, and we can't credit or refund the difference for any price drop after we have sent out your order.
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| Delivery |
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Our published prices include insured delivery in Australia by post or courier at our discretion. Note that some bulky items are shipped free in Sydney Metro only - a small additional charge applies to ship these to other locations - see here for more info. We will pick the most appropriate freight service to get your order to you as quickly as possible. For orders placed in Sydney prior to Midday, we can usually promise next-business-day delivery for all stocked items, and around 2-3 days for those needing to be ordered in. Whilst our website does indicate (with the colour of the price) that a product is/isn't in stock, the sheer volume of products being invoiced daily may result in stock running out before the website updates the in-stock indicator. We recommend that you contact us to confirm availability of any product where you wish to personally collect it from our storefront, or you have an urgent need/time constraint on it's delivery to you. Interstate & country areas can expect a 2-3 day freight time. If you are not present at the address given for delivery, the couriers may have to redeliver at a later time, and may leave a card advising you of this: please give an address where you will be present during business hours! In the interest of getting your goods to you quickly, we may remove products from bulky retail packaging, in order to fit them into Express Satchels.
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| Warranty |
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Most components we supply are covered by a 12-month manufacturer's warranty.
Some parts, such as Netgear/D-Link, parts, most monitors and printers, have
additional express warranties provided by their manufacturers where the
manufacturer will ask you to deal with them, instead of us - if a
manufacturer offers this, and your goods are not DOA (Dead-on-arrival -
faulty within a short period after purchase), you are encouraged to deal
directly with them, as this will provide the most convenient service outcome
to you. If parts are purchased from us and there is a fault during the
warranty period that is attributable to manufacturing defect, the goods are
usually replaced or repaired. A refund option is available when goods have
not met the merchantability requirements required at the time of sale
under the Trade Practices Act 1974. If replacement or repair by manufacturer
is not possible, a refund or exchange for similar goods will be offered,
however if the goods have had a fair amount of use, we may deduct a
ACCC-allowed restocking charge from any refund/exchange offer made, see
"Restocking Charges" below for more details. Goods that will not work when
run outside their manufacturer's published specification (eg overclocked),
but work fine when run in spec, are not considered faulty, and warranty
claims on goods that show evidence of modification/overclocking/damage will
be denied.
For parts tested to have manufacturing defects a short period after their
invoice date (DOA), we will replace them from our stock where possible, or
offer you a refund/exchange for similar goods. Parts returned after this
time has elapsed are sent on your behalf at our cost to the manufacturer's
agent to replace or repair the hardware as they see fit. We do not send out
replacement parts in advance of receiving the original parts back for
testing - please buy from a vendor that offers on-site hardware replacement
service contracts (such as Compaq) if you need this level of service. If
service work is required to do the replacement (such as replacing a part in
a PC that we did not install), then labour will be charged at the workshop
rate (currently $77.00 / hour inc GST).
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| Goods Returned For Credit or Repair |
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You should contact us by e-mail if something is not working after you receive it. To start the Return Authorisation process, please contact us here. All goods to be returned, faulty or not, will require a Return Authorisation Number before they can be returned . This is as much for your benefit as it is for ours, since a review of goods returned recently as "faulty" revealed that most were incorrectly installed/configured, had driver/software compatibility issues, or conflicts with other hardware not disclosed to us, and most of these could have been resolved without returning them, and saving YOU the postage cost to us and back to you. Without a RA number, it is also difficult to identify who sent the goods, or why they were sent back. We do provide in-house servicing and troubleshooting for parts we have sold at $77.00 (inc GST) per hour including GST. Our parts prices, as invoiced to you, do NOT include the cost of servicing or solving compatibility issues with the parts we have sold to you. Goods returned without authorisation may not be accepted, or held aside pending the issue of a RA number.
As more than 50% of all goods returned are found to be working OK, we are forced to charge a minimum of $33.00 inc GST for testing and returning non-faulty goods, so please be sure to test them yourself and explore all possibilities for configuration prior to contacting us. If the goods being returned are found to be damaged or modified in ways which could void manufacturer's warranty coverage, we may require you to pay the testing & return fee in advance. Testing and returning goods to manufacturer's agents takes time and labour on our part, as well as incurring shipping costs back and forth, and the $33.00 goes part-way to cover this, and we can't guarantee that the manufacturer's agent will still honour any warranty on damaged or modified goods.
Goods returned within the warranty period that are not repairable or have been obsoleted will be replaced with a similar model or given a refund for their current market value, less our restocking charge as outlined below. If you change your mind after purchase, find the goods are incompatible with your equipment, or can't get them to work, you may return unused goods (except software) for a refund of the website-listed product cost (excluding shipping charges) within 7 days. Please note that due to the nature of the computer industry, prices on many components are always falling, and if a product's price has changed significantly since you decided to return it, any refund calculation made will be at the list price on the day it is received by us, less restocking charges as outlined below. We know that you will understand that we can only honour this if the product is returned within this time, unused, in it's original packaging, and unopened if sealed by the manufacturer.
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| Re-Stocking Charge |
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If unwanted and non-faulty parts (returned as "faulty", but subsequently
tested to be OK) are returned in a non-resalable condition, we may be forced
to sell them as used or below our cost. Computer components are especially
prone to depreciation due to the rapid pace of new hardware being released,
and tend to lose value fairly quickly. If these costs are not paid by those
who returned them, they would have to be "shared" by others, which is not
fair to all. Non-faulty used, opened, user-damaged goods, or goods ordered
in specially will only be refunded at our discretion, and a restocking
charge (minimum 15%) may apply. We define "Used" to include components that
have been even briefly screwed into cases, such as motherboards & expansion
cards. Restocking charges are catered for under ACCC guidelines for refunds
of goods under warranty claims - specifically the ACCC quotes as follows on
their site:
"If the goods being returned have had a fair amount of use then you may be
entitled to a partial refund only or to repair the product instead". Based
on this, and given the depreciation of computer goods mentioned above, any
goods returned more than 1 month after purchase will have a minimum of 25%
restocking fee, goods returned more than 3 months after purchase will have a
minimum of 50% restocking fee, goods returned more than 6 months after
purchase will have a minimum of 70% restocking fee, and no refunds will be
entertained after 12 months."
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