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Who is aus pc market?
We are an online store catering to the PC hardware enthusiast, with secure ordering and a warehouse facility in Auburn, near Paramatta Rd and Silverwater Rd. Formed in 1998 as the retail arm of a distribution and PC assembly business established in 1995, Aus PC-Market P/L (ABN 95 085 125 506) is owned by a group of dedicated Australian PC importers and resellers, with 15+ years of experience in the PC arena. Thanks to our large customer base, our website is always amongst the top 10 in the PC Hardware Vendor category in Australia, and we are well known for our quick delivery and freight-included pricing. We want to make your shopping experience as easy as possible, with credit card, deposit, or cheque/money order payment and complete order management available online. You can find a lot more about how we work here. You can also read what our customers have said about us here.
Our goal is to be your quickest & friendliest supplier! In-stock items are usually shipped same-day if ordered prior to 3.00PM, and orders are confirmed by e-mail or phone, with details of order status and delivery being available to you online at all times via our Member Area.
Our sales staff include Edward, Clive, Michael, and Darwin, our technical staff are Leo, Stephen and Vinh. Lance and Chris pack your orders, Giannin manages the accounts, and the website was custom written and is administered by Alan.
Note that you can access our site from www.auspc.com.au, www.ozpcmarket.com.au, www.auspcmarket.biz, www.auspc.net.au. Any websites other than these with variations on our name are not affiliated with us.
AusPC's website runs on six dedicated FreeBSD servers that are physically housed in at AAPT/Connect's datacentre in Haymarket Sydney, using dual dedicated 10Mbps links to the Connect backbone. Our site currently serves over 75,000 unique hosts every week, and pushes out on average over 1.2 million requests a day
We only sell it if it's good!
At Aus PC-Market, we're dedicated to ensuring that our products are reliable and compatible. So we thoroughly test every product before offering it for sale. If a product doesn't meet our high standards of quality and reliability, you won't find it here. If it's rubbish, we won't sell it. This policy helps us to support what we sell a lot better than many computer product resellers, simply because it's easier to provide quality support for good products. We also don't attempt to sell everything under the sun, just stuff that we know works, and we can provide support for. Sure, we don't have 20,000+ items in our lists, but do you think that the places that say they have this many items, actually have anyone on staff who knows about all of them??
You get an independent opinion!
Many of our products feature linked reviews from Dan’s Data, the Internet review site managed by Atomic , and Australian Personal Computer magazine columnist, Daniel Rutter. Daniel is determined to give an honest opinion of a product. If it really stinks, he’ll still review it, but we probably won’t sell it!
It’s in stock now!
AusPC's website is live - the stock indication you see is based on real-time stock - if it says In Stock, it really is, because the website IS our accounting system, and we maintain the stock levels based on goods coming in and orders going out. We also keep a large stock of popular items on hand at all times to meet demand. If we don’t have an item in stock but the Australian supplier does, we can have it for you usually in one day. You’ll have no long waits because a small reseller’s lumped your product in with his monthly order, and unlike lots of other "On-Line" stores, we have tons of stuff sitting around in boxes in our warehouse. Aus PC-Market are high volume consumers of computer products. We retain a dedicated courier for daily deliveries, and we know how and where to get it, whatever it is, right now.
Not a one-man band!
We have more than 10 experienced staff on hand to help you in the store,  by phone or e-mail. We’re experts at PC construction, network setup, Internet connectivity, troubleshooting and technical support. Many online retailers have a staff of one, no fixed address or workshop, and can’t provide full support services even if they know how – one person can only answer so many phone calls and e-mails a day! Aus PC-Market’s staff are there when you need us.
Changed your Mind or can't get something to work?
If you decide, for whatever reason, that you don’t want your purchase, you may return it for a refund of the product cost less a restocking charge of only 10% + freight within 7 days. Please note that due to the nature of the computer industry, prices on many components are always falling, and if a product's price has changed significantly since you decided to return it, any refund calculation made will be at the list price on the day it is received by us. We know that you will understand that we can only honour this if the product is returned within 7 days of invoice, unused, in it’s original packaging, and unopened if sealed by the manufacturer. Used, opened, damaged goods, or goods ordered in specially for you will only be refunded at our discretion, and a higher restocking charge may apply. Some products, such as headsets, may not be returned if you change your mind, due to health department regulations.
DOA or faulty goods?
If you receive a product that is dead on arrival, or has any other warrantable fault within 7 days of purchase, we will endeavour to replace it immediately on return to us, or arrange to loan you an equivalent product until it can be replaced. Goods returned after this time will be repaired or replaced as per the supplier’s usual warranty.
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