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Flexible Returns

icon-flexible-icon.pngIf you decide that you don't want your unused/unopened purchase within 7 days, you may return it for a refund of the product cost less a restocking charge of only 15% + our expended freight cost (minimum $16.50, whichever is higher). This is offered on the understanding that the product is returned within 7 days of invoice, unused, in it's original packaging, and unopened if sealed by the manufacturer. Some products are excluded from this offer (Eg anything that was assembled for you, and Kingston RAM, Cisco and APC products), check the product page to see if any restrictions apply.

If goods are DOA, and are tested by us to be faulty, we will promptly exchange where possible, or refund them. More details here

Your purchase history at this site is available online when you log in, so we don't limit your warranty rights, unlike some retailers, whose only record of your sale is the till receipt they hand you - lose that receipt, and you've lost all your warranty along with it.