Most components we supply are covered by a 12-month manufacturer's warranty, for the original purchaser. Some parts, such as Netgear/D-Link parts, most monitors, and printers, have additional express warranties provided by their manufacturers where the manufacturer will often ask you to deal with them directly, instead of us - if a manufacturer offers this, and your goods are not DOA (Dead-on-arrival - faulty within a short period after purchase), you are encouraged to deal directly with them, as this will provide the fastest and often most convenient service outcome to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by manufacturer-refurbished goods of the same type rather than being repaired. Manufacturer-refurbished parts may be used to repair the goods.

For parts tested to have manufacturing defects a short period after their invoice date (DOA), we will replace them from our stock where possible, or offer you a refund/exchange for similar goods. Goods that have had a fair amount of use are entitled to be repaired.

If replacement or repair by manufacturer is not possible, a refund or exchange for similar goods will be offered, however if the goods have had a fair amount of use, we may deduct a ACCC-allowed restocking charge from any refund/exchange offer made.

Goods that will not work when run outside their manufacturer's published specification (eg overclocked), but work fine when run in spec, are not considered faulty, and warranty claims on goods that show evidence of modification/overclocking/damage will be denied.

We do not send out replacement parts in advance of receiving the original parts back for testing - please buy from a vendor that offers on-site advance hardware replacement service contracts (such as HP) if you need this level of service.

If service work is required to do the replacement (such as replacing a part in a PC that we did not install), then labour will be charged at the workshop rate (currently $77.00 / hour inc GST).

Please read through our Troubleshooting Help page first before contacting us. As more than 50% of all goods returned are found to be working OK, we are forced to charge a minimum of $33.00inc GST for testing and returning non-faulty goods, so please be sure to test them yourself and explore all possibilities for configuration prior to contacting us.

Refunds, exchanges or credits may not available if you want to return products that you have modified from the manufacturer's spec, physically damaged, or removed the identifying barcodes/serial numbers from. Also, if goods being returned for warranty claims are found to be damaged or modified, it is unlikely that the manufacturer's agent will handle the warranty. In this instance, we can either give you the manufacturer's agent contact details so you can contact them yourself without any further cost, or we can handle the warranty claim for you, however we will need you to pay a non-refundable testing & return fee of $33.00inc GST in advance of returning the goods to the manufacturer's agent. Testing and returning goods to manufacturer's agents takes time and labour on our part, as well as incurring shipping costs back and forth, so the testing & return fee goes part-way to covering this expense, and we can't guarantee that the manufacturer's agent will still honour any warranty on damaged or modified goods.

We define "Modified" to include things such as removing product serial numbers and barcode stickers, flashing a product's BIOS with a BIOS intended for a different product, removing heatsinks/fans from video cards and motherboards, cuts/joins in any power/data leads, soldering of any sort, and physical changes to a product that are not mentioned in any manufacturer manual. "Damage" includes things like scratches across circuit board tracks, parts which are crushed or burned out by incorrect assembly, memory plugged in backwards, motherboard CPU socket pins being bent, rust/water/humidity damage, excessive dust inhalation, and electronic components which are broken off circuit boards - we've seen all of these and more!

If you change your mind after purchase, ordered the wrong goods, find that non-faulty goods are incompatible with your other equipment, or you don't have the ability to successfully configure non-faulty goods, you may return unused non-faulty / unopened goods, provided you ask within 7 days of receiving the goods, A minimum restocking charge of 15% (or $16.50, whichever is higher) plus our incurred freight expense, is deducted from refunds for these non-faulty returns. Some products however, such as headsets, may not be returned at all if you change your mind, due to health department regulations. Please read through our Troubleshooting Help page if you are having difficulty configuring your parts.

All you need to do is request a return authorisation as mentioned in the next paragraph within 7 days of receiving the goods from us. Note the following though:

• We can only do this if the product is returned "as new", in it's original packaging, and unopened if sealed by the manufacturer.

• Opened software is specifically excluded from this offer.

• If the product you want to return is used, such as expansion cards with screw marks, or CPU coolers which have been fitted to CPUs, we may not offer to accept the return, or may accept it with a restocking charge.

• Any refunds are made less the actual shipping cost we incurred sending the goods to you originally.

• Due to the volatile nature of pricing in the PC industry, any refund calculation is based either on the invoice amount, or the published price of the product on the date it returned to our warehouse, whichever is lower.

If you need to send something back to us, please start by e-mailing our Technical Support staff for instructions. Note that warranty is valid for the original purchaser only - we don't handle goods that have been bought second-hand, to prevent disputes over who owns the goods.

Specify your reason for return, your invoice number, and any technical details if it is regarding faulty goods. We will then respond by email with an RA (return Authorisation) number and detailed instructions. We provide this information by email to prevent poorly packaged & untrackable returned goods from being damaged or lost in transit - we've received things like bare RAM sticks in letter envelopes and parts with no return address or identifying paperwork! Goods that are not packed sufficiently well may be damaged and this will remove any claim to warranty or refund that you might expect. Please do not phone us as we have found that these instructions are best done in writing to avoid potential problems. Please note that restocking fees are applied to refund requests for goods returned either used or after 7 days.

Please read through our Troubleshooting Help page first before contacting us. As more than 50% of all goods returned are found to be working OK, we are forced to charge a minimum of $33.00inc GST for testing and returning non-faulty goods, so please be sure to test them yourself and explore all possibilities for configuration prior to contacting us.

As most of our components are expected to be installed by people with technical expertise, we recommend that you do not buy from us if you do not have the ability to install and configure the parts yourself, unless you are prepared to pay someone to help you out. If you need always-on-tap or after hours technical help for your PC, we suggest you consider a ready-made brand-name PC, such as HP/Lenovo/Acer, that comes with a 1800 support number.

If you are experiencing issues with parts we have sold you, we can provide some help. It's best to do this by e-mailing our Technical Support staff and giving us a complete listing of your system configuration and software environment, so we have enough information to go on. Whilst you can also call us, we can't provide significant help over the phone as detailed information about your spec will not be as easy to determine, and we have only so many hours in the day! We found that the majority of issues are resolved in one of the following steps anyway: update drivers & BIOS, check for patches, reinstall the OS, or change out parts one at a time to find the conflicting one.

Yes, but on the understanding that we only support goods that we have sold (to ensure your rights to warranty on parts sold by others are not affected), and that you accept our turnaround time (averages 2 days) and labour rate (currently $77.00 / hour inc GST).

Warranty covers manufacturing defects in hardware. Re-installing operating systems and other software that has become non-functional after use will be charged at the usual rate. Goods returned for testing and found to be fault free may incur the minimum service charge for the time taken to test them ($77.00/hour), at the discretion of management.

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