We can provide some help by phone, but it's better if you e-mail us if your question requires more than the info already listed on the site.

Our telephone staff are happy to confirm stock availability, and any product technical specifications that are already listed on our website. If you need more information than this, we recommend you contact us in writing here so that we can ensure you are getting the most accurate information.

Technical specifications beyond those listed on the website may take more time to research than a phone call allows, and as we've found that it's often very hard to determine complex system configuration requirements accurately over the phone, this is best done in writing to avoid any possibility of misunderstanding.

We're happy to look over a system parts list for compatability with you. Before you ring, save your list as a "saved cart" in the View Cart screen, so we can then pull it up on screen at our end to review it with you.

Yes, you can. Pickups are available from 10->5 weekdays, except public holidays. We ask that you place your order online before you come. Built systems need to be paid for in full before we start assembly.

If you are ordering products that are not in stock, we will need to take payment prior to ordering them in for you, as we've found some customers changed their minds, leaving us with stock we didn't need. Please note that those few of our online competitors who do allow pickups normally require payment in full before collection, regardless of whether stock was on hand or not.

To do this, choose "credit card" or "direct deposit" at the checkout, and type a comment that you would like to collect your order. If you wish to pay by EFTPOS or cash, you will need to drop in and do this before we order out-of-stock items for you from our suppliers. Please note that we have a minimum order value of $22, for either pickup or delivery.

Yes, you can, although it's faster and more accurate if you use the site to place your order. Our number is 02 9646 8000, available from 10->5 weekdays.

Whilst we can take your order over the phone, we'd encourage you to use the site if you can - the orders placed through the site are prioritised, and we've found that there are less mistakes / misunderstandings and spelling/address errors with orders put through the site.

All orders placed through the site receive a confirmation e-mail and a shipping information e-mail, and your order status and shipping details are viewable online at any time.

Yes, there is - we don't process orders below $22.00 inc GST.

We've found that our low margins on inexpensive products means we lose money when handling orders below $22 in value, regardless of whether they are shipped out or collected in person. You won't be able to check-out from the site when your order is less than $22, so please either add other items to your order when it's below $22, or add the handling charge product to your order until the order value is more than $22.00 inc GST. If you ask us to split an existing order, and the new order's value falls below $22, you can either add the handling charge, not split the order, or cancel the order.

Yes, you can - you can use the PC on our counter to place your order when you get there.

We're a warehouse operation, and most of our stock is palletized, so if you arrive without an order already placed and processed, we need to find the time to process your order without disrupting the orders we're already working on for other customers.

We ask that you order what you need before you come - if you need us to assist you with placing the order via the website when you arrive here, there will be a charge of $5.50 per order to do this for you. We have a minimum order value of $22, for either pickup or delivery.

Yes, we can change your name on any existing orders that are not yet shipped.

Please ask our sales staff to do this for orders that are still in progress - shipped orders can't be changed. You can change your name on new orders via the checkout - make sure you are logged out, then when you next check out, the first page of the checkout process will allow you to change your name. If you checkout whilst you are already logged-in, we skip straight to your address to minimise complexity of the checkout process.

In order to save carts and check out, you need an account here (it's based on your email address and a password of your choice, and you can use it here the moment you've created it, without waiting on tedious verification emails). There are two easy ways to do this:

1: Put something in your cart by pressing a Buy button, then View your cart, and Save your cart - you will be prompted to make an account with just your name, email address and password details needing to be typed in.

2: Buy something and check out - the checkout pages will let you enter all your details, including your shipping address. Each time you check out, these details will be shown to you, and you can edit them at that time if you need to change your address.

We do not have credit accounts - orders ship when paid. You can put your purchase order number in our Comments Box at the checkout, so it will be printed on your invoice.

Our sales are based on payment before shipping, to minimize the number of accounts-receivable staff we need to employ - we do not offer accounts to anyone, to ensure people are able to spend within their means.

Yes, the website can do this for you - just make an order online and choose "Send a quote" at the checkout.

If you need a pro-forma invoice or quotation to generate payment in advance, please use the website to make your order online and choose the "Send a quote" checkout payment option - you can type Purchase Order numbers in the "Comments" box, so they can be printed on your final invoice. Once you've completed checkout, you can print off a pro-forma invoice from the final checkout page, or you can go to the Member Area, press "edit" to the right of your order, and press the "print proforma invoice" button at the bottom of the page. You can convert the quote to a paid order by editing the address in the order, and changing the payment type. Once payment is received and is cleared funds, we will ship the goods to you.

We price our products to sell direct to retail - adding a wholesale pricing structure would bump this up. If you would like to buy a large quantity of something for resale, please ask our sales staff to do this.

Yes, we can - please use the site to select your parts - there is no extra charge for assembly and testing, including loading a purchased Operating System.

However, you can safely assume that if brand "X" of the part you want is not in our shopping cart, we don't sell that brand, and you should choose an alternative brand that we do sell. We try not to carry every brand of product under the sun, as we try to deal only with selected suppliers close to us to ensure speedy turnaround, and therefore don't sell products whose suppliers are geographically distant from us.

Systems builds usually take 3-4 working days, are fully tested with an O/S load and benchmarks, and are assembled at no charge.

The website's stock indicator is realtime, live, and accurate 99.99% of the time. "In-stock", "Special", and "New" products are on the shelves at our warehouse. "In stock at Supplier" products are ordered in on demand, usually within the same day.

We use the website as our realtime accounting system - it has live tracking of all stock by serial number and barcode, and therefore "knows" if something is, or is not, available. The site takes stock off the "instock" list as orders are processed by our staff, and adds it back in as deliveries arrive from suppliers, so the status will change all day long. Products shown as "In-stock", "Special", and "New" are in-stock at our warehouse. Products shown as "In stock at supplier", "1-2 days", "Order in", need to be ordered in from suppliers - we won't know if they have stock in advance though, and if they are sold out, we will usually change the stock status to "Pre-Order". Products listed as "pre-order" are not in stock, the importers also have no stock of these, and you can place an order on the understanding that we won't take payment for pre-ordered products until they actually arrive and you confirm that you still want them. If we know the ETA of a "pre order" product, we'll list it in the product's description - if the importer has no ETA, we won't know one either, so please don't bug us about the arrival dates of "Pre order" products that do not have ETAs listed in their description.

If we know when something new is going to come, and how much it costs, we'll already have it on the site listed as "pre-order".

There are many new products being announced by manufacturers all the time, but the time from announcement to stock-on-shelves-in-Australia is often weeks, if not longer. Usually we'll list things once they are only a week or two away from being on sale here, so if the new Unobtanium video card you want is not listed here yet, please wait until you see it listed as a "pre-order", rather than asking us, as our reply will usually be "we have no firm info from the importers yet".

Products are discontinued by suppliers all the time - Google will still show them in it's index for a while after they are removed from our site.

If you follow a Google link into our site, but the product has no "Buy" button and says "No Longer Available", we no longer sell it. The info remains visible because it's there for the convenience of customers who have bought them in the past, as you can view all the details of your past orders online.

The site can do this for you - select "send a quote" at the checkout.

You can make your own quote using our site. We can't really do this for you, because many parts, like cases, hard drives, motherboards, video cards and monitors, have a wide range of prices between brands and models. Since we don't know your budget and performance needs, and as most people seeking quotes often ask for brands we don't necessarily handle, you really need to make these choices from our range for yourself. Just hit the "Buy" button for each item you want, and then go to the Checkout and select the "send a quote for confirmation" option from the "Payment Type" box, and we will get back to you with final confirmation, compatibility assessment, and pricing adjustments if required. The prices we post on the website can be considered always "up to date" and we invoice directly from the website, so pricing given in person or over the phone will not be any different from the pricing on the site. Prices and service levels are linked, and we carefully set our prices to take this into account - we don't match prices from other shops. It's been our experience that less-expensive resellers don't provide all-inclusive pricing (System assembly, fully-insured rapid delivery and credit card handling), offer same-day order processing, or maintain staffing and stock levels to provide informative websites and prompt service.

We don't pricematch, sorry.

Our service levels and the included assembly labour/freight/delivery/insurance we offer make this time-consuming process unnecessary. Many of our competitors game the price-search engines by hiding all sorts of extra-cost credit-card, insurance, pickup and shipping fees, that you'll only get to see at the payment stage of their checkouts, to make comparing prices harder - their displayed prices are usually never obtainable.

Please don't - the site lets you make your own choices easily. Use the site and select "send a quote" at the checkout.

Just hit the "Buy" button for each item you want, and then go to the Checkout and select the "send a quote for confirmation" option from the "Payment Type" box, and we will get back to you with final confirmation, compatibility assessment, and pricing adjustments if required.

Usually, no - parts move fast, versions change often, and we can't know what versions will be available from the suppliers in advance.

We can't guarantee supplying specific revision or version numbers of products, beyond what is stated in our product's listed description. We ship what we have, when we have it, at our discretion. Generally, our stock moves so fast that we usually have the latest version or revision. We cannot tag a particular version or revision for a particular order, even if you enquire by e-mail in advance, as the volume of orders we do means that the specific item our staff may have checked for you may sell out in the time between our reply and your order.

No, sorry - please do your research online before buying to minimise compatability issues.

Given the thousands of different products and brands available, the rapid rate of new hardware being released, and the changing nature of software and operating systems, this just isn't possible. If we're building a system, we can of course test it out, and let you know if anything does not want to play with something else. However, we're unable to give any guarantees, implied or otherwise, that specific hardware we sell will work with other specific hardware you already have, or with future hardware/software. Should you find that something you have bought from us is not compatible with something else, you can enquire about returning it within 7 days of purchase, under our "change of mind" guidelines - note that restocking fees will apply.

Most things we sell will not work with Dells - their proprietary hardware may not work with generic gear.

We've found that a lot of USB, Firewire, TV Tuner and memory products we sell, and ALL power supplies and motherboards (without exception), will not work on most older Dell equipment - the same gear usually works just fine with "generic" PC hardware that we sell, though. Possibly these compatability issues are to do with their proprietary motherboard or powersupply components, which do not always use the same ATX standards as the rest of the industry, and in the case of older Dell notebooks, their low USB power output levels, or perhaps because their drivers have "issues". As Dell don't allow anyone else to sell their gear, we can't test products we sell with Dell PCs, and as such would recommend any Dell owners seeking USB, or Firewire products to go back to Dell. If you purchase a product for use with a Dell and subsequently find it doesn't work with your Dell, you can enquire about returning it within 7 days of purchase, under our "change of mind" guidelines - note that restocking fees will apply.

Very little of what we sell is specifically for Macs - we can't test anything we sell on a Mac.

We're not Apple resellers and have no Macs in our business to test our products with, so we can't say that anything we sell will work with Macs. Whilst some products listed here may have links to manufacturer websites that state "Mac compatible", we can not be responsible for testing these claims, and as such would recommend any people seeking Mac products to visit a Mac reseller. If you purchase a product for Mac use and subsequently find it doesn't work with your Mac or OS version, you can enquire about returning it within 7 days of purchase, under our "change of mind" guidelines - note that restocking fees will apply.

We frequently test hardware with Ubuntu - search for "linux" in our search bar above. Much of what we sell may work with other Linuxes, but we can't give any specific compatability advice due to the sheer number of distros and versions.

Much of the hardware we sell will work fine with Linux and other Unices, however these operating systems will not usually detect and configure recent/"bleeding-edge" hardware automatically, and will require you to figure out how to build a driver or write a config file, as no Linux drivers are generally included with the products. Whilst some products listed here may have links to manufacturer websites that state "Linux compatible" or have Linux drivers available, we can not be responsible for testing these claims. We can't give specific advice as to compatibility due to the many flavours and releases of 'nix distributions and their varying levels of built-in support. If you purchase a product for Linux use and subsequently find it doesn't work with your OS version, you can enquire about returning it within 7 days of purchase, under our "change of mind" guidelines - note that restocking fees will apply.

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