Our goal is to be your quickest and friendliest supplier! In-stock items are usually shipped same-day if ordered prior to 3.00PM, and orders are confirmed by e-mail or phone, with details of order status and delivery being available to you on-line at all times via our Member Area. Our sales staff include Peter and Michael, our technical staff are Edward, Steven, and Daniel. Chris and Stephen pack your orders, Giannin, Bill, and Shara manage the accounting, Alex, Leon and Steve do deliveries, and the website is administered by Alan.

Note that you can access our site from http://www.auspcmarket.com.au, http://www.ozpcmarket.com.au, http://www.auspc.net.au. Any websites other than these with variations on our name are not affiliated with us. AusPC's website runs on six dedicated FreeBSD servers that are physically housed in at Equinix's data centre in Mascot Sydney and our own server room at Auburn. We are utilising Uecomm for our IP and they provide us with our 20Mbit fibre at our Equinix rack, and a dedicated 20Mbit fibre from Mascot to our Auburn Warehouse. Our site currently serves over 75,000 unique hosts every week, and pushes out on average over 1.2 million requests a day.

At AusPCMarket, we're dedicated to ensuring that our products are reliable and compatible. So we test most new products before offering them for sale. If a product doesn't meet our high standards of quality and reliability, you won't find it here. If it's rubbish, we won't sell it. This policy helps us to support what we sell a lot better than many computer product resellers, simply because it's easier to provide quality support for good products. We also don't attempt to sell everything under the sun, just stuff that we know works, and we can provide support for. Sure, we don't have 20,000+ items in our lists, but do you think that the places that say they have this many items, actually have anyone on staff who knows about all of them??

We've some keen customers who love to write, and they give us detailed product reviews on some of the products we sell. Some are even keen video nuts and use Youtube to video their gear. If you think you have the interest and skill to do this, please contact us!

We have several staff building up to 10 custom-spec PCs every day. Just choose your parts from our site, or start off with one of our example systems, and we'll build it for no extra charge. We have plenty of stock available to build at all times, and if you need a hand picking the parts or checking for compatibility, you can always save a shopping cart on our site and then give us a call so you can have a chat about your selection - our sales staff all build their own PCs, and they know a fair bit about what they sell.

Our system builders have over 10 years of experience in building/testing/benchmarking PCs, and we normally test each built PC with a full load of a Windows7, regardless of whether you buy an operating system with it. Gaming systems are given several hours of benchmarks, such as Heaven and Futuremark, to make sure that any parts that are not quite up to scratch are weeded out before shipping.

AusPC's website is live - the stock indication you see is based on real-time stock - if it says In Stock, New, or Special, it really is in stock at our warehouse. The website IS our accounting system, and we maintain the stock levels in real time, based on goods coming in and orders going out. We also keep a large stock of popular items on hand at all times to meet demand. If we don't have an item in stock but the Australian supplier does, we can have it for you usually in one day. You'll have no long waits because a small reseller's lumped your product in with his weekly order. AusPCMarket are high volume consumers of computer products. We retain several dedicated drivers in vans for daily deliveries, and we know how and where to get it, whatever it is, right now.

Be aware that lots of other "On-Line-only" stores often carry no stock at all and only show "virtual" stock indications on their websites that are actually the data-feed-based stock levels of the importers, which are often out of date by as much as several days. You'll soon know which retailers use this trick, because they usually don't allow pickups, or require you to pre-pay and wait days for pickups, or their websites show everything as "in-stock", but they don't have a street address that looks like a huge warehouse. These kinds of retailers don't own the stock they claim to have, and many will exclusively drop-ship from the importers, which can sometimes cause problems for customers.

We have more than 10 experienced staff on hand to help you in the store, by phone or e-mail. We're experts at PC construction, network setup, Internet connectivity, troubleshooting and technical support. Many on-line retailers have a staff of one, no fixed address or workshop, and can't provide full support services even if they know how - one person can only answer so many phone calls and e-mails a day! AusPCMarket's staff are there when you need us.

If you decide, for whatever reason, that you don't want your purchase, you may return it for a refund of the product cost less a restocking charge within 7 days. Please note that due to the nature of the computer industry, prices on many components are always falling, and if a product's price has changed significantly since you decided to return it, any refund calculation made will be at the list price on the day it is received by us. We know that you will understand that we can only honour this if the product is returned within 7 days of invoice, unused, in it's original packaging, and unopened if sealed by the manufacturer. Used, opened, damaged goods, or goods ordered in specially for you will only be refunded at our discretion, and a higher restocking charge may apply. Some products, such as headsets, may not be returned if you change your mind, due to health department regulations.

If you receive a product that is dead on arrival, or has any other warrantable fault within 7 days of purchase, we will endeavour to replace it immediately on return to us. Goods returned after this time will be repaired or replaced as per the supplier's usual warranty.

See what's changed since your last visit, and what new features we've added.